Frequently Asked Questions

Everything you need to know about shopping at Japanese Taste

Do you ship worldwide from Japan?

Yes, we ship to over 100 countries globally. Most orders are processed and dispatched directly from our warehouse in Osaka within 1-3 business days using reliable carriers like DHL, FedEx, and Japan Post.

How can I track my order status?

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are the products authentic and fresh?

Absolutely. We pride ourselves on sourcing 100% authentic Japanese products directly from reputable manufacturers. We also meticulously check expiration dates to ensure you receive the freshest items possible.

What is your return policy?

If you receive a damaged or incorrect item, please contact our support team within 14 days of delivery. Due to the nature of food and cosmetic products, we can only accept returns on unopened and unused items in their original packaging.

Will I have to pay customs duties or taxes?

Customs policies vary by country. Any import duties, taxes, or brokerage fees are the responsibility of the recipient and are typically collected by the courier at the time of delivery.